Shipping and Delivery

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Carriers

Third & Wall uses FedEx as its default carrier for domestic and international shipments. We’re happy to accommodate customer accounts with other shipping companies, just let your sales representative know when you’re placing an order!

Time Frame

Poster orders placed before Noon (PST) are guaranteed to go out the same day. Print-on-demand orders are guaranteed to be printed and shipped within two weeks (though smaller jobs often take less time).   Shipment time for original artwork varies.  Please let your rep know if you have a specific deadline you’re working with.

Packaging

Paper and canvas orders are carefully rolled in thick paper, and secured inside our shipping tubes to guarantee safe delivery. For stretched/framed artwork or high quantity orders, our warehouse staff will make a box specifically for your order to prevent any damages from occurring in transit.

When your paper order arrives, remove the caps at both ends and burst any airbags used as cushioning. Then, grasp the paper lip at the center of the roll and wind it in on itself. This will tighten rolled posters, allowing you to more easily remove them from the shipping tube. Avoid grabbing or tugging at the posters themselves while they are still in the tube, as this can damage the product.

Rates

Rates will vary depending on order size, destination, and speed. We’re always working to guarantee the lowest rates for our customers. If you need a shipping quote for your order, contact a sales rep for an accurate advance rate.

Tracking

All customers shipping domestic UPS will automatically receive a notification email once their order has shipped. This will include a tracking link you can use to follow your order to its destination. For all other shipping services and destinations, get in touch and we’ll be happy to assist you in tracking your order’s progress.

Questions

Questions can be directed to your sales rep, or to the fulfillment department of Third & Wall Art Group.  Please call 877-326-3925 for more information.  We look forward to working with you to make your experience exceptional!