I forgot my password!
Use our Forgot Password? form to retrieve your password.
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Contact customerservice@thirdandwall.com to update your account information.
How do I add multiple images to my Saved Items?
Use the checkboxes next to the images you would like to save and click 'Add selected to saved items'. Remember to add your selections before changing pages, or they will be lost! If you want to select many images at once, set your 'Results per page' to 500.
Everything was going great and I saved some items off a custom search--but now I have to start the search all over again?
Not to fear! Use the "Back" button in your Saved Items or Project to return to the last search page you visited, saving all details of your search query.
What is the Control Panel?
The Control Panel is where you can edit your Saved Items and Projects. You can access it by clicking your name in the upper right-hand corner of the screen.
What's the difference between Saved Items and Projects?
Projects have names and can be saved to our server to access anywhere, anytime. Your customer service representative can also access your project, make changes and suggestions according to your specifications.
Saved Items go away after you log out. Use Saved Items if you want to act on something quickly. You can save them to PDF, email them to your customer service representative for follow-up, or turn them into an order. If you want to continue working with them later, you should save them to a Project.
How do I create a Project?
Projects are created from your Saved Items. Access your Saved Items from your Control Panel and click the 'Save' button to save them to a new project. If you want to add the images to an existing project, just use the selection box which says 'New Project' to find the project you would like to add your images to.
Is there a limit to how many images I can have in my Saved Items/Projects?
No. You can have as many images as you want in your Saved Items or Projects.
However, if you want to make a PDF, we recommend splitting your large projects into smaller projects (i.e. Part 1, Part 2), because the PDF generator only supports 30 unique images at a time.
How do I generate a PDF from my images?
If you have 30 or less distinct images in your Saved Items or Project, click "PDF". Your download should begin shortly. It's as simple as that.
How can I contact customer support?
You can always contact us via the Contact page. However, if you want to communicate directly with your sales representative regarding images you have selected or a project you are working on, you can click "Contact" from your Saved Items or Project page.
Then, you can enter a brief message and your phone number or email for your representative to follow-up with you. This will send an email to both you and your sales representative of all the images you have selected.
Can I order directly from the website?
Yes! Click "Place Order" from your Saved Items or Project, enter your preferred shipping method and account information, and we will process your order as if you had sent us a fax or email. You will receive a confirmation from the website immediately and also from our inventory system once your order has been fully processed.
For complex special instructions or Print-On-Demand specifications, we may contact you with questions before the order is processed.
How do I change my Project's name?
The Project's "name" is actually an editable text-field. Click in the field and change the text to the desired name and then click the "Update" button at the bottom.
I have a question that's not in this FAQ?
Well, maybe it should be. Please send us all your questions, feedback, and comments and the next question in this list might be yours!
